Shipping policy

Processing Time

Every Social Heirloom piece is handmade to order. Because of this, please allow some time for us to lovingly create your piece before it ships. Check the individual product listing for an estimated processing time, and note that seasonal or limited items may carry their own "ships by" date.

Shipping Options & Transit Times (U.S.)

You can choose from a few delivery speeds at checkout. Once your order ships, transit time is typically:

  • Economy: our most budget friendly option, typically 5 to 8 business days (doesn't include production time)
  • Standard: our most popular option, typically 3 to 5 business days (doesn't include production time)
  • Express: faster delivery, typically 1 to 3 business days (doesn't include production time)

Express + Rush Production is a little different. It moves your order to the front of our production queue and ships it express, typically arriving within 4 to 5 business days of your order (this one includes production time, since that's the whole point).

Production time varies by piece, so check the individual product listing for that item's processing time. These are general estimates, not guarantees. Exact rates and delivery windows are calculated and shown at checkout based on your order and address.

International Shipping

We're happy to ship to a number of destinations outside the U.S. Available countries, carriers, and shipping options will be shown at checkout. Just enter your address to see what's available to you. International transit times vary by destination and the carrier selected.

International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These are the responsibility of the customer and are not included in your order total.

Handmade & Custom Items

Because each piece is handmade, slight variations in color, texture, or finish may occur. This is part of what makes it a one of a kind, personal keepsake. Custom and personalized items are non-returnable, but if there's ever an issue with your order, please reach out to rachel@social-heirloom.com and we'll make it right.

Questions?

If you have questions about your order's shipping status, contact us at rachel@social-heirloom.com.