Refund policy

All of our garlands are handmade to order with great care and attention to detail. Due to the personalized and made-to-order nature of these items, we are unable to accept returns or exchanges.

If your garland arrives damaged or incorrect due to our error, please email rachel@social-heirloom.com within 3 business days of delivery with photos of the issue, and we'll make it right.

Need to cancel? Email us within 12 hours of placing your order. After that, your garland may already be in production and can't be cancelled.

We kindly ask that you review all order details carefully before placing your order. If you have any questions or concerns, please don’t hesitate to reach out prior to purchasing—we’re always happy to help!